Privacy Policy

1. Who this policy applies to

This policy applies to visitors, customers, prospective customers and other people who interact with NameChangeDesk through:

• Our website
• Contact forms
• Customer support
• Service enquiries
• Purchases and payments
• Email or messaging channels
• Other services we operate or control

Business / entity responsible	NameChangeDesk, independently operated by an individual proprietor
Privacy contact	Phone / WhatsApp 98284 84009

2. Information we may collect

Depending on how you use the site, we may collect:

Contact information

• Name
• Email address
• Phone number
• Address or location information where required for a service

Service information

• Current name and requested name
• Reason for a name change where relevant
• Information about documents involved
• Application / reference information
• Information you provide to help us deliver the requested service

Transaction information

• Purchase details
• Invoice information
• Payment status
• Refund or cancellation information

We do not request payment-card information that our payment provider can securely process directly unless there is a documented operational reason.

Technical information

Our website or service providers may collect information such as:

• IP address
• Browser / device information
• Pages visited
• Referring pages
• Approximate technical location
• Cookies or similar technologies

The exact data collected depends on the tools installed on the website.

3. Why we use information

We may use information to:

• Respond to enquiries
• Provide purchased services
• Prepare or coordinate requested work
• Communicate service status
• Process payments
• Handle refunds or cancellations
• Prevent fraud or abuse
• Maintain security
• Improve website content and usability
• Meet legal or regulatory obligations
• Keep business records

We do not use personal information for a purpose materially different from the purpose for which it was collected unless permitted by applicable law or otherwise appropriately disclosed.

4. Documents and sensitive information

Name-change services can involve identity and other personal documents. Only submit documents through the channels we designate.

We recommend that customers do not send:

• Passwords
• OTPs
• Full payment-card numbers
• PINs
• Unnecessary financial credentials

Where sensitive documents are required, we limit access to people who need the information to perform the relevant service.

5. Service providers

We may use third-party providers for functions such as:

• Payment processing
• Website hosting
• Email
• Customer support
• Analytics
• Document handling
• Cloud storage
• Security
• Communication

Those providers may process information according to their own terms and privacy policies.

6. Retention

We retain information only for as long as reasonably necessary for the purpose for which it was collected, contractual or service requirements, legal obligations, dispute resolution and legitimate business recordkeeping.

7. Security

We use reasonable technical and organisational measures appropriate to the information we handle.

No online system can be guaranteed completely secure. If a security incident occurs, we will respond according to applicable law and our incident-response procedures.

8. Cookies

Our website may use cookies or similar technologies for functions such as:

• Essential website operation
• Preferences
• Analytics
• Security
• Marketing, if applicable

9. Your choices and requests

Depending on applicable law, you may have rights or choices concerning your personal information. To make a privacy request, contact us by phone / WhatsApp on 98284 84009 or through our contact page.

We may need to verify your identity before responding to a request involving personal information.

10. Changes to this policy

We may update this Privacy Policy when our practices, technology, services or legal requirements change. The latest version will be published on this page with an updated effective or revision date.

11. Contact

Entity	NameChangeDesk
Phone	98284 84009